Technical Support Engineer

Job content

Responsibilities

• Address user tickets regarding software product
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals

Skills

• Hands-on experience with Windows/Linux/Mac OS environment
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude, Good in english communication

Who can apply :

• Any computer science related field.
• 0- 3 years experience in support field

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)