Technical Support Engineer I

Position overview and Job Responsibilities:

• Providing technical support to Fortinet customers
• Collection, analysis and change recommendations of configuration
• Collection and analysis of customer network information as well as of packet tracing
• Recommending corrective actions based on gathered data and its analysis
• Running real-time phone or remote access sessions with customers
  

Requirements:

• 2 to 4 years relevant experience in telecommunication, networking or security industry
• Good knowledge of OSI model and TCP/IP protocol
• Administrative knowledge of Windows, Unix or Linux
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
  

Desired:

• Having any of industry certificates (FCNSA, CCNA)
• Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
• Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
• Knowledge of database maintenance and SQL
  

Education:

Bachelors/Masters Degree in Electrical Engineering or Computer Science or equivalent experience