Team Leader Customer Experience 4PL

Job content

Maersk is looking for a Team Lead who has experience into Customer Service 4PL in Mumbai Location.

We offer:

In this role you will gain industry knowledge and understanding of complex supply chain process of some of the global customers of Maersk. This role will give the highly energetic leaders a platform to further sharpen their leadership skill.

Roles and Responsibilities

• Build strong and lasting relationship with the senior stakeholders within the customers organisation
  • Ensure all customer issues and queries are attended to on priority with minimal escalations
  • Drive the team towards relationship-based customer service delivery
  • Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business growth.
  

Leadership responsibilities
• Focus on long term organisation objective and lead by example
• Work with the team and drive process efficiencies to support accelerated growth
• Coach, guide and lead the team ensuring learning and development of every individual team member.

We are looking for

• The ideal candidate will be a person who has experience in leading diverse teams, is a good coach and leader with strong business , market and customer understating with a passion to delight customers through service.
  • Ability to create high performance team who are engaged and committed to delivering enhanced customer experience
  • Able to work under pressure
  • Strong interpersonal and communication skills.

Interested candidates, Kindly apply through company portal -

https://jobsearch.maersk.com/jobposting/index.html?id=MA-267707