Supervisor Accounts Receivable

Primary Responsibilities:

• Provide Support to Internal and External Billing Customers/PayersEducate external customers/payers on payment options, billing information (e.g., where to send payment; when invoices are due; information contained on invoices), and/or services (e.g., eService; Invoice Inquiry), as appropriate
• Inform customers/ payers of billing problem/issue findings and resolution as appropriate
• Contact external customers/payers to keep them informed of outstanding balances and required payment, as appropriate
• Conduct training (e.g., on-line demonstration; ULearn; knowledge base; invoice inquiry) with internal and/or external customers/payers (e.g., new account managers; new sales staff; pricing teams) on how to access, review, and/or remit payment for invoices
• Collaborate with internal partners (e.g., brokers, account managers) and/or external customers/payers to resolve customer issues
• Provide requested reports and documents (e.g., invoices; payment histories; 5500 Forms Schedule A/C) to internal and/or external customers/payers (e.g., brokers; account managers)
• Create and/or distribute documentation to inform internal and/or external customers/payers of new processes, procedures, or general changes to billing operations
• Input information and/or determine appropriate medical codes from relevant resources (e.g., EMR; physician documentation) in order to generate claims for payment
• Ensure accurate processing and completion of denied claims

Required Qualifications:

• Commerce degree (B.com/ M.com/ MBA)
• 5+ years experience in business, involving Analyze/ Resolve/Reconcile Billing Issues
• Intermediate (or higher) level of Microsoft Excel proficiency, including creating pivot tables for reporting purposes and completing V-lookups
• Understanding of Order to Cash cycle
• Open for evening shifts - :15:30 to 01:00 (late night shift 17:45 to 03:30 during closing period)

Preferred Qualifications:

• Accounting, Finance or related field
• Accounting background
• Experience in billing invoicing .