STP Senior Process Support Specialist
View: 103
Update day: 19-03-2024
Location: Bengaluru / Bangalore Karnataka
Category: Administrative / Clerical / Assistant
Industry: Manufacturing
Job content
Job Description :
ROLE PROFILE
Job Title:
STP Process Governance/Transformation SME
Level:
L5C
Reports To:
STP Governance/Transformation Manager
Location
Bangalore
Context/Scope:
The STP Tower is responsible for ensuring that the Source To Pay processes - spanning Sourcing, Ordering, Invoicing and Payment activities, across Tactical Procurement, PTP, and T&E process areas - are operating effectively & efficiently, are effectively managed and drive value for Diageo, as well as ensuring the control agenda (SOX compliance) across all areas.
The STP Governance team is responsible for managing & delivering the STP elements of Diageo’s Project Portfolio, including supporting the expansion of the Shared Services/STP Tower footprint across existing and new service lines. Diageo’s Project Portfolio will include Transition Projects, SBM Projects and Local/Regional/Global Process Improvements, spanning all applications and processes within the STP scope - including COUPA, SAP and Concur. The STP Governance/ Transformation team will manage & deliver these Projects using the PACE Agile methodology
The STP Process SME is part of this team and is responsible for providing Business Analysis and Subject Matter Expertise to deliver against Diageo’s Project Portfolio – typically through analyse and design.
The role requires good system and E2E STP process understanding, Governance/KPI framework requisite for STP, Compliance, SOX controls and will work closely with the STP management team. The SME will also be a business partner with STP Service Delivery and STP Systems teams across the STP global landscape. The role will also require good relationships with key stakeholders across the markets at all levels.
The role requires good leadership capabilities in the field of taking ownership, driving changes, visibility and stakeholder management due to the nature of the supported markets.
Organizational Context
Enterprise Operations is a multi-functional shared service centre that is managing DIAGEO-wide transactions across various regions. Processes in scope are: Consumer to Cash, Source to Pay, Financial Control, Planning & Reporting, and Treasury. Business Services is a multicultural, multi-language environment.
Financial
This role will be responsible for ensuring time spent on Projects is allocated on a regular basis in Planview to allow accurate financial reporting against a Project
Market Complexity
The STP Governance & Transformation team has a global remit across STP Systems & Processes servicing most of Diageo’s markets and users across all regions including Europe, NAM, LAC, Africa and APAC.
Relationships:
- Cross Business: Global, Regional and In-market Teams, Global IS Community including Programme/Project teams, Project stakeholders as well as other Process teams (Financial Control, E2E Commercial, Data).
- Internal: STP Service Delivery, STP Governance, STP Systems Admin teams across Budapest, Bogota, Bangalore, Nairobi and Manila.
- External: 3rd Party IS Service providers (eg. Infosys, TCS)
These relationships will encompass people based in a variety of locations and across multiple cultures, languages and time-zones.
Leadership Responsibilities
The role is responsible for supporting the efficient delivery of Diageo’s Project Portfolio & internal Improvement Pipeline.
The following leadership standards apply:
- Manage people for success - provide support to colleagues
- Be authentic - build good relationships across the STP landscape at all levels
- Find Solutions – Be imaginative in finding solutions to issues & move them to action
- Connect to the Diageo Purpose - Show pride in Diageo; act as a positive representative of the company and our reputation.
- Consistently Deliver Great Performance – Work with your Manager to define clear priorities & objectives. Demonstrate brilliant execution. Understand the controls and governance required in your area.
- Grow Yourself - Develop and apply self-awareness, grow your capability and experience
Responsibilities
The STP Governance/Transformation SME (L5C) is responsible for:
- Supporting the STP Governance Manager to deliver the current & future project portfolio with STP impact
- Providing Business Analysis & SME input to efficiently deliver Projects & initiatives
- Ensuring Project Delivery is aligned to the STP Global Process Framework
- Transformation of the existing STP process with their knowledge of the best in class, fit for purpose process’
- Ensuring robust designs and limiting process deviations to only statutory and legal requirements
- Supporting delivery of the internal STP Process Improvement pipeline
- Support process knowledge gaps within the team
- Ability to work effectively across business requirements and technical solutions
- Identifying opportunities for process improvement and pre-empting compliance issues
- Effective Business Partnering with Key Stakeholders across Diageo to ensure the insights into their projects & change requirements
The job holder may be instructed by his/her immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile
Qualifications and Experience Required
Key Criteria to be successful in this role:
- Competent in STP systems & processes and working knowledge of Tactical Procurement , PTP and T&E processes
- Knowledge of STP Governance framework, Controls and Key performance indicators
- Competent in leading Analyse & Design phases of a project
- Basic People collaboration skills
- Competent in working with remote teams
- Good experience of building, developing and sustaining relationships with key stakeholders
- Proven track record of driving successful change
- Understands the role of Internal controls
- Able to work proactively and effectively in cross functional and global team at all levels in an organisation
Skills Required:
- SME expertise in STP Systems & Processes (SAP, Coupa, Newgen, Concur)
- Knowledge of ARIS Process Modular preferred
- Project management experience preferred
- Good leadership skills
- Solution oriented approach to challenge existing ways of working and to drive complex changes through effective stakeholder management
- Good communication skills
- Proactive approach with tenacity and drive to succeed
- Ability to motivate others
- Flexible on shift timings / night shift
Flexible Working options / Travel requirements
Per Local Policy
Some travel may be required but not extensive.
Worker Type :
RegularPrimary Location:
Bangalore Karle Town SEZAdditional Locations :
Job Posting Start Date :
+91-XXXXXXXXXX:00Deadline: 03-05-2024
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