Servicedesk
View: 101
Update day: 29-10-2023
Location: Gandhinagar Gujrat
Category: IT - Software
Industry: IT Services IT Consulting
Position: Associate
Job type: Full-time
Job content
Role:Servicedesk
Required Technical Skill Set : Informatica Admin
Desired Experience Range : 2-4 years
Location of Requirement : Gandhinagar
Job Description
• Strong Communication Skills
• 1-2 years relevant experience
• The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.
• Provide technical assistance and support for clients and partners via call, chat and web
• Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner
• Demonstrate technical understanding of the products and services in our support catalog
• Develop and maintain positive relationships with clients always focusing on their satisfaction
• Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client
• Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible
• Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience.
• Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods.
• Ready to work in Shifts.
Minimum Qualification:
15 years of full-time education
Interested candidates kindly share your CV to roy.shalini9@tcs.com with below details for further discussion
Current Location:
Preferred Location:
Current Organization:
Total Years of exp:
Relevant years of exp:
Current CTC:
Expected CTC:
Notice Period:
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Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS’s recruitment related activities.
Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.tcs.com.
Thanks & Regards
Shalini Roy
Talent Acquisition Group
Tata Consultancy Services
Deadline: 13-12-2023
Click to apply for free candidate
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