Service Engineer

What you will accomplish together with us:

• For assigned product, as local key technical support personal, fully understands the scope and well know how to do the routine service job (installation, repair, PM, and qualification)

• Share product’s service knowledge, info, and experience to whole service team

• Address and resolve all aftersales service issue and inquiry related to current products

• Demonstrate thorough understanding of the products supported (installation, repair, PM, and Qualification)

• Train service engineer, sales and marketing staff, and customers about the features, advantages, and benefits (FAB) of the products and the applications

• Communicate effectively with customer (Inner or extern)

• Promptly respond to customer complaint

• Analyze and solve product and customer application problems

• Follow up with the “Quality Complaint Procedure"

• Trace the product quality issue, prepare relevant report and feedback to relevant quality department

• Collect competitive information and products, conduct thorough testing to figure out products advantages and provide sales with the information

• Communicate to product development engineers and management with the competitive information to help stay ahead of our competition by developing new products and new technologies

What will convince us:

• At least 4-5 years relevant work experience

• Evaluate score of GPR no less MR in past two years

• Good command of English in writing and speaking

• Communication and coordination skill

• Support of Installation, Commissioning, Pre-FAT, FAT/SAT.

• Escalations to APAC and global Service.

• Training on site for local service engineers.

• Spare part identification and lead generation

• Software upgradation.

• Responsible for Retrofits, software updates and any value addition service.

• Interactions with end user and on-site presence.

• Service request closure.

• Review technical documentation.

• Basic knowledge in Bio Process – Engineering

• Basic application knowledge.

• Good English in speaking and writing with logical approach.

• Customer handling techniques.

• Basic knowledge on GMP and other pharma regulations or the willingness to increase the knowledge.

• Willing to travel on short notice.

What we offer

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 11,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

Opportunity for international career development:a global network offering seminars and training sessions, expert, and manager career paths

Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

Work-life balance: Working from home at many sites

Intelligent working environment: working in smart buildings with the latest technology and equipment

Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

We look forward to receiving your application.

www.sartorius.com/career

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.