Senior Manager Business Operations

Job content

Wiley:We are in one of the most dynamic periods in our history as technology, globalism, and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their careers. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on an individual’s status in any group or class protected by applicable federal, state or local laws.

About Wiley mthree:In January 2020 Wiley acquired mthree. Wiley is committed to bridging the gap between education output and industry need, mthree enables this by taking newly qualified graduates and putting them through rigorous technical and soft skills training programs, building on what they have learned at college and preparing them for life in the working world. Founded in 2010, mthree is an emerging talent partner, delivering trained technology talent to organizations across the globe. mthree source, train and hire diverse outstanding people with the skills that are most in-demand and embed them seamlessly into some of the world’s largest banks, tech giants, and government agencies. Backed by the resources of our parent company Wiley - with a heritage of over 200 years and a world leader in digital education, learning, and assessment – we have the resources, infrastructure, and know-how to build long-lasting partnerships with our clients wherever their needs may be.

An overview of the position

The Senior Manager for APAC Business Operations has the responsibility of leading initiatives to support functional teams in the region. This is a critical role as mthree builds upon its existing APAC presence and manages the complexities of integrating existing operations into the mthree business model and the wider Wiley organisation. Accordingly, the main purpose of the role is to enable change and ensure consistency and efficiency of business processes.

Today, mthree operates in India, Australia, Hong Kong and Singapore with China coming online in early 2022. Further expansion is possible as mthree seeks to establish its position as the leading Hire-Train-Deploy business that is able to service clients globally. Driving operational excellence across the region, the role reports to the Senior Director for Business Operations. Other key stakeholders include the SLT, functional heads and project leads. The role encompasses a broad range of responsibilities, all of which demand a structured, process driven approach with a focus on continuous improvement and scalability. Initially a standalone role, it is expected that it will eventually manage a small team of Business Operations colleagues across the region.

How you will make an impact:

• Takes lead role in enabling change to align mthree India with global standards and processes
• Act in Project Manager/BA or Product Manager capacity as required by the deliverable
• Identify and define opportunities for operational efficiencies / process improvements and own the project to deliver change
• Responsible for process mapping and documentation
• Optimize systems and identify opportunities for automations
• Gatekeeper for operational governance. Applies measurement of KPIs to assess internal compliance and identify weak points
• Work with colleagues from Wiley group to leverage existing resources, artefacts and expertise
• Drive best practice adoption across all functions
• Support the growth of mthree and its clients by ensuring Operations deliver ‘best-in-class’ processes and systems
• Lead internal review of client account performance against both commercial & operational KPI’s

We are looking for people

• Experience of Project Management/Business and/or Systems Analysis/Product Management in Workforce/Staffing or Learning Organization
• Strong excel, CRM’s, Project Management Tools
• Extremely self-motivated, highly analytical, process driven, organized, excellent communicator, critical thinking skills and professional manner
• Ability to work across complex organizational structures and manage processes