QA Voice Specialist Engineer

☞ RGF Professional Recruitment

View: 103

Update day: 26-09-2023

Location: Pune Maharashtra

Category: Health / Medical Care Human Resources Sales Telecommunications Restaurant / Hotel / Tourism

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Company Overview

It is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.

The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.


: QA Will be responsible for
  • Define and establish QA methodology for Voice domains.
  • Develop and Drive QA strategy, Plan and Implementation across the features
  • Implement Test Automation across Skill Domains. This includes exploring existing Frameworks for Automation OR provide requirements for Framework(s).
  • Grow Automated QA Coverage for major Functional Areas across Skill Domains.
  • Guide and coach Junior members in QA Validation and coding.
  • Work closely with Product Teams to drive Quality upstream.
  • Define Quality Metrics and Implement measurements to measure Skills catalog health and bring continuous improvements.
  • Provide consistent communication to Stake holders.
  • Be responsible for creation/modification of appropriate test tools that can be used by Other Team Members

Requirements

Skills: Essential Skills
  • Should have 5+ years of experience across automation tools
  • Hands on experience on IVR testing, API testing
  • Strong Experience in API / Web Services Testing and API Automation tools
  • Sound knowledge of SDLC phases and Testing Life cycle
  • Strong Requirements and Business Analysis skills with good focus on attetion for details
  • Strong Agile Software Project Management
  • Test Management Tools: Jira,TFS
  • Good to have knowledge on network monitoring tools and Hammer/cyara automation tools
  • Hands on Performance testing
  • Knowledge of Continuous Integration Tools Jenkins
  • Strong Ability to define and execute Test Suites/Test Cases
  • Strong Strategic thinking and planning skills

Additional Information

Other preferred skills
  • Experience in contact center
  • Experience in voice recording and voice routing solutions
  • Experience with Ribbon & Radius or similar
  • Experience in SIP Telco networks
  • Experience in voice recording, outbound dialing, inbound voice routing solutions
  • Experience in Network monitoring tools like Wireshark etc
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Deadline: 10-11-2023

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