Process Expert

Job Title : Process Expert
Location : Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Dynamic Working
Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.

• To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit
• Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow

What will you be doing?

o Establish the most effective and efficient solutions to complex technical issues referred by Advisors.
o Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
o Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
o Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
o Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
o Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
o Return to Work
o To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
o Responsible for verification and authorisation of transactions within authorization limits and non-conformant items/referrals which may be staff prompted or system generated.
o Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
o Provision of 2-way feedback to Team Manager/Operations Manager
o Conduct daily huddles to provide process updates and share process scores
o Act as a back-up Team Manager in his/her absence
o Work with the onshore and offshore teams to prioritize transactions that needs to be turned around on exceptional basis.
o Conduct periodical process trainings for advisors and manage training for new joinees
o Understanding of the Trade business and an understanding of the lifecycle of trades.
o Test activities include analysis of requirements, designing test cases and scripts, conducting peer reviews of test scripts, identifying test data and environment needs, test execution, defect management
o Ability to understand the business context of the solution being tested
o Ability to verify and judge if the solution provided meets business requirements
o Rework defects and take part in defect analysis
o Be a Continuous Improvement champion: suggest, encourage and deliver.

What we’re looking for:

• Must be a graduate from a reputed university
• Should have a relevant years of trade finance experience
• Experience in Handling Letter of credit, Guarantees and collection product.
• Should have prior knowledge in trade finance, LC products and Bank Guarantee and had worked in operations set up.
• Team Handling and Escalation handling ability
• Technical systems and procedure training experience
• Strong knowledge in Trade finance domain

Skills that will help you in the role:

• CDCS/CSDG certification
• TSA1 & BTF

Where will you be working?

• Chennai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Purpose and Values
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits
Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.