Process Associate

Process Associate

• Attending Calls/Chats/Emails of customers
• Answering and solving queries related to the booking of flights and other relevant information.
• Quick and efficient handling of the system and the udChalo booking portal.
• Non-disclosure of sensitive information.
• Multitasking: should be able to handle multiple work types simultaneously.
• Efficient handling of customers.
• Clear and unambiguous communication of information to the customers.
• Handling queries on WhatsApp and chat on the udChalo website as well.
• Handling complaints and grievances and providing solutions.
• Communicating any complex issues, if any, to the Team Lead/Manager immediately.
• Follow communication procedures, guidelines, and policies
• Following and adhering to the updates given by leads and trainers.
• Ensuing all the parameters of quality are met and exceeded while executing the job responsibility.

• Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools

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  They have completed 10+2 from the recognized boards. Candidates pursuing a bachelor’s degree through distance education can also apply.
• Between 1-2 years of experience demonstrated in the customer support department.
• Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with other professionals
• Listening skills, to understand exactly what customers require and problem-solving skills
• Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations
• Creative thinking, to be able to come up with new ideas to improve customer service standards
• An ability to work well under pressure
• Working Knowledge/experience in travel/tourism will be preferred. Knowledge of GDS, Galileo/Amadeus will be an added advantage