Process Associate- Customer Service

☞ Genpact

View: 106

Update day: 05-12-2023

Location: Hyderabad / Secunderabad Telangana

Category: Consulting / Customer Service

Industry: Information Technology

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Job content

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for? Apply Now!

We are inviting applications for the role ofPA, Customer Service

Inbound Sales and Technical Support Specialists to help customers establish and improve their online presence by providing web-based technical support, product information, first-rate customer service and selling products and services as per customer needs.

Responsibilities

    Active usage of Internet & Online environment – Knowledge & familiarity with Internet

    End to End deal processing with large enterprise companies

    Proven capacity for critical thinking and analysis - Measured through AMCAT Test

    Ability to work well both independently and within the context of a larger team-oriented environment - Measured through Interview

    Excellent attention to detail, probing skills - Measured through Interview

Qualifications we seek in you

Minimum qualifications

    Tech Graduates – Any Graduate with prior technical expertise

    Excellent Written Skills

    Field or Telesales/Customer Support in a BPO

    Relevant experience in Technical Support

    Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Browsers, and Security etc.)

    Relevant experience in International Customer Support through Chat/Email and good in basic technical skills.

Preferred qualifications

    Chat work experience is an added advantage.

    Ability to analyses and make trade-offs to optimize return on program investments.

    Develops a positive and effective working relationship with internal stakeholders as well as with external agencies, event partners and media channels.

    Collaborative, excellent communicator, strategic problem solver, with a track record of delivering.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


JobProcess Associate

Primary LocationIndia-Hyderabad

Education LevelBachelor’s / Graduation / Equivalent

Job PostingAug 27, 2021, 3:24:35 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Deadline: 19-01-2024

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