Principle Associate - IT
View: 102
Update day: 20-02-2024
Location: Bengaluru / Bangalore Karnataka
Category: Administrative / Clerical / Assistant Information Technology Pharmacist / Pharmaceutical representatives Science Labor
Industry: Pharmaceutical Biotechnology
Job content
Company Description
About Eurofins
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries, operating more than 800 laboratories. Performing over 400 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
 Eurofins is one of the fastest growing listed European companies. Since its IPO on the French stock exchange in 1997, Eurofins’ sales have increased by 35% each year (in compound average) to over EUR 4.5 billion in 2020.
About Eurofins IT Solutions India Pvt Ltd
Eurofins IT Solutions India Pvt Ltd (A CMMI Level 3 Company) is a 100% full owned subsidiary of Eurofins. This young captive centre located in Bangalore was established in 2012 to be the largest IT Solutions group within Eurofins to cater to all the internal IT business needs. The primary focus of IT Solution group will be to develop the next generation LIMS (Lab Information Management system), Customer portals, Ecommerce solutions, ERP/CRM system & B2B platforms for various Eurofins Laboratories and businesses.
EITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.
Job Description
Position Title: ServiceNow System Administrator
REPORTING TO: ITSM Platform Owner – ServiceNow Practice Lead
WORKING LOCATION: India – Bangalore
OVERALL OBJECTIVES:
The ServiceNow System Administrator works with the Eurofins ServiceNow Practice Lead to ensure the Eurofins ServiceNow platform provides the required functionality and performance to support the Eurofins organization. This will include working on the latest version of ServiceNow, working on ITSM, ITOM and the Now Platform capabilities including the App Engine. The BAU tasks will include working on Incidents, Problems, Enhancements, populating the Knowledge Base and coordinating with ServiceNow support team. A ServiceNow System Administrator will help setting the learning path, coaching the more junior members of the team, and be a member of the escalation chain in the team.
SPECIFIC ASSIGNMENTS:
- Configure, test and implement solutions on the ServiceNow Platform
- Create or Enhance ServiceNow Documentations
- Develop re-usable components on ServiceNow
- Participate in the design and configuration of ServiceNow costume apps
- Participate in the 24/7 support of the platform
- Participate in the roll out of ServiceNow in the organization
- Participate the team effort during the lifecycle of the ServiceNow Implementations
- Report on the P1 incidents and participating in the maintenance of the team SLAs
- Participate in the team’s stand up meetings
- Engage stakeholders from different businesses
- Coach the more Junior team members
PERFORMANCE APPRAISAL CRITERIA:
- Experience in customer facing roles (2+ years of experience).
- Strong analytical and problem-solving skills.
- Proven ability to be self-motivated and a self-starter.
- Ability to work under minimal supervision.
- Background in IT Service Management and IT Operations Management.
- Excellent written and verbal communication skills.
- Strong customer service mind-set.
Technical Skills:
- +4 years ServiceNow experience
- ITSM and ITOM module experience
- ITBM module experience
- System Admin Certification is required
- Asset Management (Nuvolo) is desired
- App Engine experience is desired
- Certified Implementation Specialist is desired
- JavaScript and MySQL experience
- English Fluency is required
Education and/or Experience:
- 2-5 years of work experience in a similar function
- ITIL foundation certifications is required
- SDLC or DevOps management experience is a plus
- Advanced knowledge for MS Office applications.
- Experience in big organizations and International teams
- Excellent inter-personal and communication skills required.
Qualifications
- Degree or equivalent, preferably in Computer Science or Information Technology
Deadline: 05-04-2024
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