Officer -HR Ops

Roles & Responsibilities:

• Responsible for Background verification (BGV) process
• Initiate BGV for the new hires based on customer specific package that is applicable
• Update and maintain BGV tracker
• Coordinating with BGV vendors, candidates, recruiters and hiring manager regularly
• Follow-up with vendor on BGV turn around time and ensure verification is closed withing SLA
• Handle non-green verification reports through deviation matrix
• Apply due diligence in discrepant cases in collecting right set of information for reverification or exception approval.
• Compliance to data privacy and ensure BGC data is not shared with other parties without the consent of the employee
• Coordinating with HR Business partners on severe discrepant reports for next level of action

Required Skills (Technical Competency):

• Able to coordinate well with multiple stakeholders from cross functional teams (Candidates, Talent Acquisition team, Delivery Managers & Vendor)
• Able to communicate at all levels
• Should have experience in handling daily transactional activities and managing BGC related queries

Desired Skills:

• Good communication
• Being assertive and responsive
• Eager to learn and agility to grasp things in short time
• Should be self motivated with attitude to get things done