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Office 365 Support Engineer - Exchange Online
View: 111
Update day: 20-02-2024
Category: Administrative / Clerical / Assistant
Industry: Electrical Electronic Manufacturing
Position: Entry level
Job type: Full-time
Salary: View Detail
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Job content
Location: GurgaonDepartment: Siemens Energy
Mode of Employment: Permanent
Let’s Talk About You
Your profile
- Primary skills :Active Directory, Microsoft Exchange->Exchange Online
- Critical thinking skills and ability to work under pressure.
- Organized approach to solve problem with good decision- making skills.
- Willingness to learn and understand Office 365 capabilities, plans, service descriptions and features.
- Knowledge with legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
- Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory].
- Co-ordinate, work-closely with in-country management consulting teams across the globe and manage relationship with them.
- Responsible for managing a relationship with customers including thoroughly documenting case work, driving the quickest resolution possible to the customers issues.
- Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty may include support of additional product line.
- Use trace analysis, source code, and other sophisticated debugging tools to analyse problems and develop solutions to meet customer needs may involve writing code.
- The successful candidate will have good knowledge of Microsoft O365 suite, preferably in Exchange Online/Share point online/SFB/IDO.
- They should have expert knowledge of advanced troubleshooting to analyse problems and develop solutions to meet customer needs.
- The candidate will develop and deliver advanced technical support training. This includes setting customer expectations, devising and implementing action plans, advanced technical troubleshooting, managing hot customers, and professionally communicating to all parties involved.
- Must thrive on a fast pace, be extremely flexible, and able to work with ambiguity.
"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
The global unit Information Technology (SE IT) has the company-wide responsibility for Siemens Energy’s internal IT. SE IT owns the global IT eco-system to scale digitalization, leverages innovative IT solutions and turns data into sustainable business value. It aims at providing a high-performance and cost-effective information and telecommunications landscape that is oriented toward business and market requirements considering people, data and business processes.
MORE INSIGHTS
Be Energized. Be you.
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.
Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html
Organization: Information Technology
Company: Dresser-Rand India Private Limited
Experience Level: Early Professional
Job Type: Full-time
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Deadline: 05-04-2024
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