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Job Title:Junior Operations Analyst


About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.


  • Works as part of a Middleware Service Operations team which is 24 X 7 and is responsible for Live support for Middleware Technologies - aPaas, IBM MQ, Managed File Transfer, App Server, Auth Services
  • Role will include Event Management, Alert Management, Change Management, Incident Management, Problem Management for Middleware Service

What will you be doing?

  • Part of a team working a 24x7 shift pattern
  • Reactive 70% / Proactive 30%
  • Handle all alerts and incidents, undertaking classification, investigation and diagnosis.
  • Support service recovery within applicable timescales
  • Remain fully conversant and fully aligned with the strategy and plans of BX RTB
  • Engage with 3rd line technical support, internal support teams and / or suppliers
  • Support processes (currently aligned to ITIL best practice)
  • Ensures that all requests from users for assistance are handled promptly and effectively.
  • Identify and support delivery of improvements in Process and Performance

What we’re looking for:

  • Docker
  • Kubernetes
  • Ability to support and trouble shoot Java applications, must have experience and working knowledge on at least one of the following :-
  • Redhat JBoss
  • IBM HTTP Server
  • Apache HTTP

Skills that will help you in the role:

  • WebSphere MQ and Message Broker
  • sFTP, Sterling Connect Direct, Sterling File Gateway
  • WebSphere Application Server / JBOSS
  • Wily Monitoring
  • ITAM (IBM Tivoli Access Manager)
  • LDAP Directory Services

Where will you be working?


Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.


We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.


We operate with honesty, transparency and fairness in all we do.


We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.


We champion innovation, and use our energy, expertise and resources to make a positive difference.


We prize sustainability, and are passionate about leaving things better than we found them.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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