Position: Executive

Job type: Full-time

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Job content

RVS iGlobal is currently looking for experienced IT Helpdesk Engineers (L1/L2/L3) to support the growing demand of tech support queries coming on to our Network Operations Centre in Jammu. Based out of Jammu and reporting into IT Team Managers and the Chief Operations Officer, this role will be responsible for working on technical issues based around servers, desktops, firewalls, networks, cloud services etc in various corporate LAN environments based in theUSA, UK and Europe.

Who Are We

RVS iGlobal is a White Label Tech support company delivering outsourced 24x7x365 NOC, IT services, Cloud solutions and IT staffing services to small and mid-sized IT businesses around the world. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers and SAAS vendors around the globe.

We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising in service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt and Asia from Dubai to Singapore. We are accolade of providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises of highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE or CCNA along with years of professional experience in the industry.

Our flexibility and our understanding of your business is the key. We dont have our SLAs. Our White Label Service means that we follow your business SLAs, standards and procedures to provide seamless and smooth services to the end users.

Job Responsibilities
  • Repair and Breakfix
  • Managing and Tracking Tickets/Calls
  • Managing SLA
  • Managing Maintenance
  • Daily Reporting

Desired Candidate Profile
  • Experience: (1-3 yrs. for L1 call handling in IT support)
  • Should be ready to work in 24/7 work environment.
  • Active listening and should have remote desktop skills.
  • Good probing skills & Analytical skills would be an added advantage.
  • Good knowledge on Microsoft tools like word, excel, power point etc.
  • Above average knowledge on network tools LAN & WAN..
Role:Associate/Senior Associate -(Technical)

Industry Type:IT Services & Consulting

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type:Full Time, Permanent

Role Category:Voice

Job Location:Jammu with WFH flexibility

Education:UG:Any Graduate, B.Tech/B.E. in E&C, CS, IT

PG :Post Graduation Not Required

  • Experience Min 2 Years
  • Communication Skills Good Written Verbal
  • Exposure in Servers/ Windows
  • Exposure in Microsoft and other common Operation Systems
  • Profile - providing IT tech support to end users in the USA, UK and Europe over phone, email or chat systems
  • Qualification B.Tech or B.E/Diploma (3 Years), can consider simple graduates as well
  • Windows 2008/2012 server administration/Linux Administration
  • Implement AD group policies (Password policies, Disable LLMNR, Enable SMB signing, etc.)
  • Implement list privilege access control
  • Install and configure Certificate Servers. Deploy certificates on services, servers and workstations
  • Replace clear text protocols with secure protocols
  • Extensive scripting knowledge
  • Upgrade patches, firmware on all server and network devices
  • Upgrade software to the latest version
  • Work with different team to implement security
  • Install and configure SolarWinds products
  • Experience in HP & Dell Servers
  • Extensive Network knowledge
  • Familiarity with Windows Server 2016
  • Experience with Cloud Technologies like Offic368, GoogleSuite, Azure platform
  • Annual Bonus
  • Provident Fund
  • Employees State Insurance Corporation
  • Medical Insurance
  • Night Allowances
  • Pick and Drop facilities (Only for Female Staff)
  • Day outs for Staff
  • Team Lunches
  • Maternity/ Paternity leaves
  • Retirement Benefits
  • Paid Time Off
  • Flexible work schedules and workplace perks like on site snacks
  • Flexible working
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