Position: Reservations Executive

Job type: Full Time, Permanent

Experience: 1 - 3 years

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Job content

Job Description:

Responsible for issuing Air tickets for Retail customers, B2B/ Subagents, and B2C customers etc.

To confirm waitlisted seats by monitoring flights and liaising with the airlines.

To monitor and manage GDS queues as individual queues to keep a tab on pnrs with Schedule change or

cancelled message from the airline.

To do the invoicing on time for each tickets issued immediately and ensure that the payment has been

collected for the same.

To ensure and checking the possibility of Up sell or better ticketing option or

possibility of reselling in lower class for profits before issuance.

To provide excellent support to the In-house and UK Reservation team for queries related to Fare,

ticketing, Fare rules, cancellations rule etc.

To ensure 100% quality checks is done before tickets are issued to ensure there is no error

resulting in loss to the company.

To upload Non GDS tickets onto Quad labs by manually creating the booking card.

To report to the operation manager on any tickets which is to be issued to issued without

Quad labs booking card or incorrect booking card created with LOSS or less profit margins etc.

To complete the dispatching of tickets after completing the invoicing.

To liaise the Airline on any special request like extra seats, meal request etc.

Ensure no Queries are left unattended and should not exceed 12hrs.

Desired Candidate Profile :

Minimum 1-3Years of experience in Issuing and reissuing Tickets on CRS Amadeus and Sabre.

Knowledge of manual fare shell creation would be an added advantage.

Should be a good team player in achieving the desired growth of the organisation and team

Excellent communication skills and good customer service skills.

Willingness to work under UK shift timing.

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Deadline: 19-01-2024

Click to apply for free candidate


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