Position: Entry level

Job type: Full-time

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Ansys is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Summary / Role Purpose

The HR Operations Representative is a key position within the HR and Payroll Service Delivery team of ANSYS’ HR Services (HRS), a customer focused service organization that provides HR and Payroll services to employees across the Company. The HR Ops Rep is responsible for consistently delivering best in class HR related transaction services to support ANSYS. This position serves as the first point of contact for customers (employees) contacting HRS and is responsible for working with the HRS staff and knowledge management system to resolve a broad scope of inquiries related to HR services. The position leverages an innovative case management system for tracking requests and may transfer or escalate cases to other HRS parties for efficient issue resolution. The primary goal of the HR Ops Rep II is to support HR Operations Representatives, demonstrate effective issue resolution, ensuring high levels of customer (employees) satisfaction and operational efficiencies across HRS operations.

Key Duties And Responsibilities
  • Provide prompt assistance to global customers (employees) for HR transactions while appropriately tracking and documenting inquires within HRS’ case management system
  • Inform updates of HRS’ knowledge management solution to ensure latest information is included from an HR perspective
  • Identify process improvement opportunities across end-to-end HRS processes, and support process and technology driven business process reengineering initiatives
  • Ensure HR transactional services are being delivered in a consistent and efficient manner
  • Conduct intake for all HR related inquiries and escalate to appropriate parties, as necessary
  • Ensure timely resolution of cases and follow through cases to completion to provide best global customer (employees) experience
  • Documenting and managing internal HR policies, procedures & processes, maintain compliance
  • Knowledge Management - SOPs/ Process Maps/ Quick Reference Guides/ BOT Knowledgebases
  • Manage tools for service delivery through Systematic Automation of HR capabilities augmented by Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Cloud Technologies
  • Ensure HR data integrity by ensuring accuracy and consistency of data input - audit HR data and troubleshoot irregularities, support data governance processes
  • Create and maintain operational reports received via HRS’ case management system
Minimum Education/Certification Requirements And Experience
  • Required Education: Bachelor’s degree in Human Resources ora related field from an accredited college or university
  • Required: 2-3 years of experience in a customer (employees) service focused role
  • Excellent communication, ability to work flexibly in a multinational work set-up
Preferred Qualifications And Skills
  • Preferred Education: Master’s degree in a related field from an accredited college or university
  • Preferred: 4-5 years of experience in a global customer (employees) service role in a shared services center with HRIS experience
CULTURE AND VALUES

Our Values Are Crucial For Fostering a Culture Of Winning For Our Company

Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren’t posters hanging on a wall or about trite or glib slogans. They aren’t about rules and regulations. They can’t just be handed down the organization. They are shared beliefs – guideposts that we all follow when we’re facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs.
  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork
WORKING AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions. With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on. Because at Ansys, it’s about the learning, the discovery and the collaboration. It’s about the “what’s next” as much as the “mission accomplished”. It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.

Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world’s most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

Ansys is an S&P 500 company and a component of the NASDAQ-100.
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Deadline: 05-04-2024

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