Position: Associate/Senior Associate -(NonTechnical)

Job type: Full Time, Permanent

Experience: 4 - 8 years

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Job content

Roles and Responsibilities

  • The Customer Services Specialist performs a variety of tasks from quotation through contracting and/or ordering process, closely working with other roles in Customer Service and other business areas. The role also provides extensive support in customer query management. •Customer Master Data • Manage customer contact information including initial customer set up or change of customer data. • Quotation • Managing the quotation process on a daily process • Assist and advise customers in selection of product • Work with customers to ensure product needs are met • Edit spot quote data in SAP and validate conditions of the quote, (e.g. delivery, products, margin etc.) • Send quote to customer and support negotiations with required data • Work with the contract team and assist Oils Sales and Pricing building the contract quotes • Contracting • Build contract quotes for futures working with the sales teams • Create contracts based on booking data and agreed terms on quotation •

Review contracts and validate contract attributes sent by the Oils Contract Team. • Manage contracts throughout the lifetime of the contract period • Ordering • Entering orders in SAP based on customers purchase orders and arrange delivery for contracted volumes and terms • Coordinate shipment of products with manufacturing facilities • Changing and updating order based on customer / plant request • Issue Resolution & Query management


Investigate and resolve pricing issues, billing concerns • Investigate and assist with resolution of customer complaints by gathering the relevant information from systems, databases or from internal partner organization for efficient problem solving and issue resolution • Manage incoming calls and emails by researching and responding to customer inquiries received via multiple sources • Other responsibilities • Identify areas of improvement and efficiency, make recommendations • Develop a working knowledge of customer service policies, procedures and guidelines • Support key initiatives operated through the customer service or sales team. • Support Territory Managers and National Account Managers providing price, checking / documentation Work with the Customer Service and other interface teams, especially with Sales Teams, Pricing & Trading Team, Collection team, to provide Total Quality Service to our custom


Desired Candidate Profile

Must possess a strong focus on customer service with the ability to communicate verbally and in writing with all levels of customers, and internal partners on multiple levels via multiple sources such as telephone, email.

• Strong computer knowledge, including experience with Microsoft Word and Excel, Lotus Notes and the Internet; SAP knowledge is a plus

Strong analytical and mathematical skills

Strong organizational skills, especially time management and prioritization to cope with time pressure driven by time sensitive activities

• Demonstrated relationship management skills

• Basic Chicago Board of Trading (CBOT) Market understanding is a plus

• Willingness and capability to develop throughout the company beyond the scope of this role

• Ability to work in a fast-paced, changing environment with multiple priorities

• Reasoning ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis


Perks and Benefits



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Deadline: 05-04-2024

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