Desktop Engineer- Jodhpur

Job content

Job Roles Responsibilities

• Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation

applications.

• Windows Operating system support for Win 7.1, SP1 Win 8.
• Installation of standard software.
• Installation of application clients on Desktops and Laptops.
• Hardware and Software upgrade on end-user computing devices.
• Configuration of printers, WI-FI, emails.
• Managing disk/folder sharing and permission settings on desktops.
• Identify the frequent problems and reporting SITEL about the generic solution.
• Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
• Prepare Maintain standard Operating Environment (SOE) with images for quick roll out.
• SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
• Voice Network need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
• Voice Resource should be able to configure desk phones (Avaya).

This job is provided by Shine.com