Customer Support -Voice Process

Job content

Customer Support Voice ProcessAbout SalaryBox :SalaryBox is a solution that makes employee management effortless.Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses manage their payroll by eliminating the hassle of manual, paper-based processes with our service. Youll always know what you owe employees when payments are due, and whos been paid.With our automated system, you can have your payroll processed in seconds, right from the palm of your hands. Our customers enjoy peace of mind knowing their company is following all regulations.Founded in 2020 , we have raised capital from top-tier investors including Y Combinator , DoorDash Inc.’s Gokul Rajaram, former Tinder and Spotify executive Sriram Krishnan and former Facebook executive Anand Chandraskeran.Our values are rooted in Customer Empathy & a relentless obsession with Product Innovation. Our passion to build a beneficial and usable product has helped us grow significantly within a small span of time.Get on board with our platform today to see how it can help you and your company grow! Available on both Android and iOS.Website : https://www.salarybox.in/LinkedIn : https://www.linkedin.com/company/salaryboxappJob Location – GurgaonJob Summary:The ideal candidate’s day-to-day activities would primarily revolve around assisting customers via phone calls. This involves answering incoming calls promptly and professionally, actively listening to customer concerns, and providing accurate solutions. Youll need to diagnose issues, troubleshoot technical problems, and guide customers through using products or services. Efficiently documenting customer interactions and solutions is crucial, as is collaborating with team members and other departments to address complex problems. Additionally, youll participate in ongoing training to enhance your product knowledge and customer service skills. Meeting quality and performance metrics, managing your shift effectively, and maintaining a positive attitude while handling customer inquiries are all integral parts of your role.Responsibilities:

• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Establishing a positive rapport with all clients and customers via phone.
• Interacting with customers to ensure they have a desirable and shareable experience.
• Overseeing the customer service process.

Requirements

• Candidate must be a graduate.
• Minimum 1 year of experience in customer service is mandatory.
• Must be fluent in English.
• Communication and thought process has to be good.
• Must be comfortable working from the office.
• Must be comfortable with 6 days working.
• Must have excellent convincing skills
• Immediate Joiners will be preferred.