Customer Support Lead

Job content

Scope of Work:

a) Single point of contact and accountability for successful delivery of the Services

b) Maintain focus on time, cost, and scope

c) Coordinate and facilitate kick-off, status, deliverable review, and closeout meetings

d) Establish and manage the Services schedule, communications, and status reporting

e) Provide up to one status call and brief status report per week

f) Identify, monitor, and manage Services risk, issues and escalations

g) Facilitate change management as needed

h) Confirm the Services delivered are in accordance with the SOW

i) Written notification (including email) to Dell Customer of completion of applicable milestones and/or delivery of these Services

j) Up to one (1) deliverable review or phase completion call per week

k) Monitor the Services budget and invoices

l) Manage the Dell Customer relationship

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

Work Remotely:

• Temporarily due to COVID-19

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