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Job content

  • Oversees a company’s process of retrieving money owed to them or one of their clients.
  • Manages the employees who collect the money.
  • Handles complaints or difficult calls.
  • Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe.
  • Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
  • Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws.
  • Makes sure the collectors on staff operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with individuals and companies.
  • Monitors call reports to make sure collectors are making enough phone contacts each day.
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
  • Tracks the rate of success of the entire process and continues to make adjustments when necessary.
  • Trains new employees and holds training reviews for established employees.
  • Performs audits of accounts that are in the system.
  • Establishes quality control standards and maintains and enforces them over time.
  • Negotiates payment arrangements and follows up to make sure the payments are made.
  • Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels.
  • Authorizes financial settlements with people who owe large debts.

Job Types: Full-time, Volunteer

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Fixed shift

Supplemental Pay:

  • Commission pay
  • Performance bonus
  • Yearly bonus

COVID-19 considerations:
Yes

Experience:

  • total: 5 years (Preferred)

Work Remotely:

  • No

Speak with the employer
+91 8200056444

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