Category: IT - Software
Industry: IT Services & Consulting
Position: System Administrator
Job type: Full Time, Permanent
Salary: ₹ 5,00,000 - 9,00,000 P.A.
Experience: 5 - 10 years
Job contentAs a System Administrator, you will have responsibilities to provide the Level 1 Technical support . You will be the first point of contact for all backup related initial troubleshooting & triage as well as for infrastructure monitoring. Your tasks will be to work on backup related incidents and requests, and creation & triage of infrastructure monitoring requests in a fast-paced professional environment. Good to have troubleshooting skills on Windows Server 2008/2012. Your job role will also include creation of documents & SOPs for easing recurring tasks & issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.Skills Required-Should have understanding and troubleshooting knowledge for Backup Tools (EMC Avamar + Data Domain)-Excellent understanding of Infrastructure monitoring-Excellent written and verbal communication.-Good Exposure to ticketing tools (SNOW,JIRA etc.)-Good exposure on monitoring tools (Zabbix/SCOM/BMC).-Administration of monitoring tools would be good to have skill.-Good to have troubleshooting skills on Windows/Linux OS.Job Responsibilities -Perform initial level troubleshooting on backup failures.-Timely escalation of issues to the next level team.-Performing health checks and basic backup monitoring.-Triggering of restores, doing media rotation activities-Monitoring of the complete infrastructure of client (Servers, Devices etc.) along with the backup jobs-Utilize different monitoring tools and email to monitor IT infrastructure for client.-Install, configure and do regular maintenance of servers on Windows and Linux platforms.-Act as Liaison between client and service or hardware provider.-Define, write and maintain documentation on IT infrastructure and best practices of the client.-Participate in rotating schedule and monthly maintenance activities like server patching.
Ability to work a 24 x 7 schedule requiredOutstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solutionExcellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verballyExcellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issuesBasic support knowledge of: MS Windows7/Windows 10, MS Office 2007/2013, Internet browsers, Mobiles (iPhones, Androids) Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, Collaboration tools (Sharepoint, Webex, Egnyte)Good judgment skills with a strong sense for urgency and attention to detail
Required Candidate profileRequirements-Minimum of 1+ years of IT Infrastructure monitoring experience, in server monitoring preferred-Troubleshooting knowledge on EMC Avamar & Datadomain subjected environments.-Understanding on Backup terms & technologies-Basic knowledge regarding MS Windows & MS Office 2007/Office 2013, Windows Active Directory-Excellent verbal and written communication skills & time management-Solid documentation skills-Ability to complete special projects/assignments with minimal supervision-Team and customer-oriented attitude-Shift flexibility performing services for a 24 x 7 Global customer-Outstanding attendance and schedule adherence-Service Now & Zabbix experience is preferred.
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