Associate Student Counsel

Job title:Associate Student Counsel

Department:Sales

Purpose

An Associate Student Counsel is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies.

Duties & Responsibilities

• First point of contact for all Information centres.
• Handling walk-ins & counselling – new registrations / re-registration / re-sitting / re-admission
• Managing the data in SFDC (Sales Force Dot Com) for all leads and account
• Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes
• Coordinating with IC’s and students for all admission related documents
• Handling all queries of IC’s
• Maintaining reports of all IC’s – Mumbai (13 centres)
• Conducting training sessions for IC counsellors at regular intervals
• Resolving all critical student cases and centre cases reported from various inter department for Mumbai

Qualification

• Graduate

Experience

• Minimum of 2 to 5 years of work experience as a counsellor or front desk executive.

Skills & Abilities

• Good written and verbal communication & analytical skills
• Active listening
• Negotiation
• time management
• Knowledge of Local language
• Knowledge of computers/office software for communication and report preparation

In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030.

With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.

The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation’s prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India’s most sought after academic community.