Assistant Manager (Service)

Responsibilities & Key Deliverables

• To analyze the technical complaints.
• To maintain and handle internet based warranty.
• Ensure implementation of service processes.
• Feedback on company’s Service.
• Scrutiny and approval of warranty and good.
• Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products.
• Ensures customer satisfaction issues are registered and responded to by team.
• Coordinate of service works (trouble-shooting, upgrades or regular maintenance).
• Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales.
• Supports Sales resources in customer meetings.
• To provide organization to deliver 7 days and 24 hours service.
• Manage proper reporting both internally & externally.
• Ensures that the area of responsibility is properly organized, staffed, skilled and directed.
• Guides, motivates and develops direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies Respond to all customer requests courteously and professionally, in a timely and responsive manner.
• If necessary Travel to designated customer sites and perform professional quality field service repairs consistent with Company standards.
• Manages service operations in workshop or field.
• Manages all operations including service staff and supervisors, resolves most complex business problems for those on the team.
• Provides employees timely and constructive performance feedback, develops employees and provides opportunities that enhance employee career growth.
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Regularly reviews key performance indicators for service operations and addresses issues and opportunities.
• Ensures the volume of work produced meets company standards and ensures customer satisfaction.
• Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.

Qualification

Bachelor of Engineering (B.E.) – Electronics/Electricals

Experience

5 - 6 years