Assistant Manager - Debt Management Services - Compliance(JR00108842)

Job content

Job Reference

• JR00108842

Job Summary

• Assistant Manager - Debt Management Services - Compliance

Job Purpose“This position is open with Bajaj Finance ltd.” esponsible for field Collections compliance of locations and products allocated. Customer payment sampling calling and customer call monitoring. Location audits and partner compliance audits. Awareness initiatives and trainings for Collections partners/agencies and employees. Coordination with respective businesses for observation validation and closure. Proactive identification of risks/patterns.Job Duties & Key Responsibilities

• Duties and Responsibilities - 1. Customer payment sampling:  Customer calling for cases allocated for payment sampling and self-sampling as per requirement.  Ensuring timely validation of observations by business teams with necessary coordination.  Acquiring and sharing details necessary for actioning as per staircase within TAT to ensure timely actioning. 2. Customer Call monitoring:  Collection to Customer call monitoring for cases allocated and self-sampling as per requirement.  Ensuring timely validation of observations by business teams with necessary coordination.  Acquiring and sharing details necessary for actioning as per staircase within TAT to ensure timely actioning. 3. Mobile Receipting Compliance:  Partner Score Card  Employee Score Card  Receipting parameter monitoring and awareness  Daily monitoring of partner and employee remittance outstanding amount 4. Branch Visits and Partner audits  Branch audit  Partner compliance audit  Observation discussion and awareness  Settlement records audit  Stock Yard Audit for auto loans 5. Training and awareness  Newly empaneled partner COC awareness  WE-ASSURE compliance training for on-role and off-role employees 6. Escalation Investigation:  Employee/Customer/partner escalation investigation and closure.

Required Qualifications And Experience

• a) Qualifications Graduation from recognized university. Finance background is preferrable. b) Work Experience  Minimum 1 year of experience in Bank/NBFC.  Collections/customer care/compliance experience is preferred.  Good communication skills.  Experience of working in Excel is must.  Must be able to work independently.