Assistant Manager - Credit Operations

Bajaj FinServ

View: 106

Update day: 26-09-2023

Location: Pune Maharashtra

Category: TV / Media / Newspaper


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Job content

Job Reference

* JR00078242

Job Summary

* Assistant Manager - Credit Operations

Job Purpose

“This position is open with Bajaj Finance ltd.”

Job Duties & Key Responsibilities

* Duties and Responsibilities - Duties and Responsibilities: • Daily Target achievement of assigned work and duties • End to end resolution on customer complaints with 100% close-looping • Optimise Productivity and improve Quality with the assigned work • Timely responses with resolution to Social Media and RBI and Senior Management complaints • Audits to improve processes and reduce Complaints • Highlight any point of improvement in product and process basis audit observations • Capture customer VOC in case of any escalation or complaint and highlight to relevant stakeholders for improvement • CSAT / NPS Target achievement and delivery of actions to improve service • Monitor and audit cases on a daily basis to ensure quality and eliminate any chances of financial loss/fraud

Required Qualifications and Experience

* Required Qualifications and Experience: • Should have 3 years of experience in managing Experience and Service • Prior experience in handling service processes and understanding customer needs • Should be passionate about Customer Experience and close eye to detail • Should have collaborative work style to engage with peers & colleagues across the company. • Should have average communication skills • Self-motivated and a self-starter • Should have good hands on experience working on MS office and Excel • Should have good knowledge of internal facing systems like Finnone, Pennant, CRM and Customer eye
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Deadline: 10-11-2023

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