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Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

What will you do at Ciena?

We’re looking for an experienced, motivated and talented individual interested in progressing their career in installation, troubleshooting and maintenance of new and existing LAN, WAN, WLAN, SDWAN, Cloud connectivity, Network Security and VPN infrastructure at Ciena. The person is also responsible for managing Avaya IP Telephony environment at Ciena. Establishes and maintains network performance, troubleshooting network problems will be part of day-to-day activities.


  • Provide technical support in areas of Cisco/Juniper LAN as well as integration to Avaya IP Telephony & Cloud Telephony.
  • Configure, implement, and troubleshoot a variety of Cisco/Juniper L2 & L3 Switches including Routers
  • Configure, implement, and troubleshoot of Palo Alto Firewall.
  • Configure, implement, and troubleshoot of Aruba WLAN Infrastructure.
  • Assist in the management of other data, server and networks systems as dictated by the environment.
  • Second/Third Level Service Desk Ticket Resolution, including supporting the business 7x24x365 and on-call support as needed.
  • Perform advanced monitoring and reporting related to network systems.
  • Maintain and troubleshoot Voice Network related issues.
  • Adherence to time and metric’s tracking.
  • Help implementing SDWAN at different sites.
  • Support cloud connectivity to AWS, Azure and Oracle cloud.

General Activities

  • Proactively manage and monitor the service and network requirements of these systems to ensure high availability of network infrastructure to an average of 99.999% uptime.
  • Work closely with different teams (Desktop/Server/Applications etc) to provide required assistance to run the business.
  • Maintain inventory for Network, Security and Telecom assets.

Collaboration with stakeholders

  • Work with R&D teams to get the business requirement and provide solution.
  • Work with partners/Customers to setup IPSEC tunnels.

Experience / Skill Required:

  • Minimum 3 Years’ Experience is required on Cisco Routers, L2 & L3 Switches and Juniper Switches.
  • Hands-on experience of network/internet protocols/services such as MPLS, OSPF, EIGRP, BGP, DNS, DHCP, IPSec, and NAT.
  • Knowledge of standard cabling technologies such as UTP (Category 5, 5e and 6), Fiber Optic (single mode, multi-mode), and Coaxial.
  • Must have excellent troubleshooting and communication skills.
  • Must have the ability to work in a fast paced dynamic and growing IT environment and the flexibility to work with a wide range of technologies.
  • Good organizational skills.
  • Knowledge about Security and hardening of LAN WAN Devices.
  • Knowledge about SDWAN connectivity and Implementation.
  • Knowledge about Cloud connectivity.
  • Knowledge of setting up IPSEC tunnels.
  • LI-CN

About Ciena
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as theoutcome. Weattract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.

Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in theworld. WithCiena’s highly innovative, forward-thinkingbusiness practices,we reward people for pushing theboundaries. Unlockyour potential at Ciena!

Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination.

Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigrationstatus.

If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodationmeasures required for youto be assessed in a fair and equitable manner.

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