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System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

Your Role and Responsibilities
As AIX SME you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
  • Following Standard Operating Procedures for BAU support, Build, configure and maintain all applicable Servers
  • Coordinate between the client employees, Server/System Engineers and third party vendors/providers
  • Isolating, troubleshooting, escalating, correcting and documenting activities/any/all problems to include customer or technical issues within the Server/OS/HW Infrastructure
  • Effective negotiation with technical peers and customers to implement technical solutions.
  • Maintaining skills to the current industry level of certification
  • Recognizing and articulating job related problems to management.
  • Analysing technical problems and creating solutions involving the use of existing techniques and/or tools
  • Performing assigned tasks in accordance with established standards and guidelines
  • Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components.
  • Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution.
  • Assisting in the identification of new service opportunities.
  • Assisting the Project Manager by providing a technical project coordination role.
  • Liaising with relevant support teams for all clients to ensure they are informed about relevant progress and issues relating to Unix server to be handed over for server management to ensure a smooth transition.
  • Providing coverage for BAU Unix Server Management teams along with other project works assigned.
  • Abiding by Incident, Change and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
  • Create regular reports for Management requirements.
  • Act as a single point of escalation to L2 and L1 engineers.

Required Technical and Professional Expertise
  • Experienced AIX (v6.1, 7.1, 7.2), PowerHA SystemMirror (v7.1, 7.2), PowerVM/VIOS (v2.2.5+), IBM pSeries Hardware (P7,8,9 models) Administrator
  • Should have a minimum of 7 years experience in an enterprise server environment
  • Indepth knowledge and experience with PowerHA SystemMirror administration, configuration, cluster build, storage addition and filesystem administration, cluster nodes, topologies, networks, and heartbeating concepts
  • Indepth knowledge of AIX system administration, user administration, file/directory permissions, LVM, maintenance of software and system patches, TCP/IP concepts, NFS, NIS, DNS, storage concepts, performance tuning.
  • Working experience with PowerVM/VIOS, HMC, virtualization, LPM, NPIV, SAN-attached storage, NIM (Network Installation Manager)
  • Exposure to PowerHA/XD (cross-site) and GPFS/Spectrum scale v4.2+ knowledge & experience would be an added advantage

Preferred Technical and Professional Expertise
  • Must be from IT technical field or equivalent practical experience.
  • 7-12 years of IT infrastructure experience.
  • 2~5 year experience troubleshooting server hardware issues from vendors
  • Understanding of data centre facilities & Operations
  • Good Exposure to HMC, VIO and AIX 6.x, 7.x
  • Solid Understanding of Linux/Unix Administration
  • Must have through knowledge on clusters
  • Must have through knowledge on Volume Manager
  • Must have hands on experience on Patching for AIX and Linux Virtual servers, kernel updates and other upgrade on related packages
  • Must have hands-on experience for Firmware Upgrade
  • Solid Understanding of Virtualization
  • Server Hardware Troubleshooting and hands-on experience.
  • Good Understanding on Change, Incident and Problem Management.
  • Strong Communication Skills.
  • Linux certification and/or administration experience - RHCSA/RHCE on Version 7 onwards.
  • Exposures to Scripting skills such as Bash, Python, Perl, etc.

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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